Flave Pty Ltd trading as Flave(“We”)are committed to protecting and respecting your privacy. We take our customers’ privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement complies with the thirteen Australia Privacy Principles set out in thePrivacy Amendment (Enhancing Privacy Protection) Act 2012. This policy relates to Our collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act.
Personal information collected
Providing us with your phone number(s), email and mailing address means that we can quickly and effectively update you on our work via these channels, until you decide otherwise. For these purposes, in viewing this agreement you agree that your personal information may be shared with trusted third parties or service providers either in Australia or overseas. Flave complies with the Privacy Amendment (EnhancingPrivacy Protection) Act 2012 and will only disclose information once personal details such as date of birth, and other details have been verified. Under the Privacy Act you are entitled to view all your personal information that Flave holds. Flave does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internaluse only.
Collection of personal information
When you create a Flave account, or register as a user on the Flave website, the personal information we collect may include your:
- Name
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased from Flave
- To ensure your eligibility for Flave’s services
- To update you on the delivery of the product and for customer support purposes
- To provide you withrelevant product information
- To provide you with marketing and/or promotional updates
You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketingmaterial.
Updating your personal information
You can update your personal information anytime byaccessing your account on Flave’s website. Alternatively you may contact usdirectly on crave@flave.com
Security of your personal information
Flave ensures that all information collected will be safely and securely stored. We protect your personal information by:
- Restricting access topersonal information
- Maintaining technology products to prevent unauthorised computer access
Flave uses 128-bit SSL (secure sockets layer)encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
Disclosure of personal information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Flave’s website.
In exceptional circumstances Flave may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Flave is committed to complying with the Privacy Act and the National Privacy principles.
Collection of computer data
When you visit Flave, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer’s IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages within Flave you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics also uses“Cookies”, text files that are saved on the hard drive of your computer and enable the analysis of website use through you. The information gathered by the cookie about the use of this website will generally be transmitted to Google servers in the US and saved there. As licensed by the owners of this website, Google will use this information in order to analyze your use of this website, in order to compile reports regarding the website activity, and in order to render further services associated with website activity and internet usage to the owner of this website. The IP address of your browser as detected by GoogleAnalytics will not be conflated with other data from Google. You can choose to prevent the saving of cookie files through the relevant setting in your browser software; we would however like to inform you that you will in this case not be able to use all the functions of this website to their full extent. You can choose to prevent Google’s collection and usage of the data gathered by cookie files to provide information regarding your usage of this website (including your IP address) by downloading and installing the browser plugin available. By using this website, you are consenting to the appropriation of data about you by Google in the manner and for the purposes laid out above. As you browse this website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with this website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this site to opt out of AdRoll and their partners’ targeted advertising.
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use advertising cookies (from DoubleClick) to associate your browser with interest and demographic categories, and serve ads based on your past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you here , and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. This website uses retargeting services from the social network Facebook. Facebook collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories, and serve Facebook ads based on your past visits to this website. Please note that any information collected by Facebook via cookies is not linked to any customer’s personal information collected by us.
Changes to the privacy policy
Flave reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to crave@flave.com
